Frequently Asked Questions
Welcome to our Lottomart FAQ hub — your first stop for Lottomart help and Lottomart support on everything from account setup and game choices to promotions and responsible gambling in GB.
Play nowHow to use this help centre
This page gathers the questions we hear most often from players in Great Britain, organised by topic so you can jump straight to what matters to you. Each section gives a clear, direct answer drawn from how our site actually works. If your question is not covered here, our support team is always on hand — see the contact section below for the quickest routes to reach us.
We keep this Lottomart FAQ updated whenever our processes change, so the answers here reflect the current state of our site. For promotions and offers specifically, always check the promotions page directly, since terms and availability can shift.
Use the section headings below to navigate, or read through from top to bottom — either way, you will find straightforward answers rather than jargon.
Your account
Getting started and managing your account are the most common areas where players need a hand. The steps below cover the essentials — from registration right through to keeping your details up to date.
Creating and verifying your account
To open an account, click the registration link at the top of any page and fill in the form with your name, date of birth, address and contact details. You must be 18 or over to register — this is a legal requirement for all GB players. Once you have submitted your details, we may ask you to verify your identity by uploading a copy of a valid ID document. Verification helps us keep the site safe and protects your funds.
If your documents are in order, the process is straightforward and allows you to move on to depositing and playing without delay. Our team reviews submissions and will contact you if anything further is needed. Keep the details you use during registration to hand, as they must match your payment details exactly.
Should you have any difficulty during sign-up, our live chat team is the quickest route to Lottomart support — they can walk you through each step in real time.
Logging in and resetting your password
Log in using the email address and password you chose at registration. If you have forgotten your password, use the reset link on the login page and follow the instructions sent to your registered email. Passwords are case-sensitive, so double-check your caps lock before requesting a reset.
For security reasons, we recommend using a unique password that you do not use on other sites. If you believe your account has been accessed without your permission, contact us immediately through live chat so we can act without delay. We take account security seriously and will investigate any concern you raise.
You can update your email address, phone number and marketing preferences inside your account settings at any time. Any change to your registered address or name must be submitted to our support team along with supporting documentation.
Games and providers
Our game library is one of the areas players ask about most. Here is what you need to know about the titles we carry and the studios that make them.
What kinds of game can I play?
We host a broad range of online casino games covering slots, jackpot titles, live casino tables, instant games, roulette, blackjack and more. Our catalogue includes titles from NetEnt, Microgaming, Pragmatic Play and Blueprint, among many others. Each of these studios is known for building games that combine quality with creative design, and we only partner with providers who meet our standards.
If you enjoy spinning the reels, our slots section carries an extensive selection of three-reel classics, video slots and progressive jackpot games. For something more social, our live casino section streams real tables hosted by professional dealers — you can visit our live dealer page to see what is currently available.
We also carry scratch cards and instant-win games for players who prefer shorter sessions. The full catalogue is available once you are logged in — browse by category or use the search bar to find a specific title.
Finding and playing a specific game
Our lobby is organised into clearly labelled sections so you can browse by game type without scrolling through everything at once. Use the category filters — slots, jackpots, live tables, roulette, blackjack — to narrow down your options. You can also search by game name directly using the search field at the top of the lobby.
Most titles offer a demo mode where you can try the game without wagering real money. This is a good way to learn the rules and features before you commit any funds. When you are ready to play for real money, simply select your stake and start the game — your balance updates in real time.
If a game does not load, try clearing your browser cache or switching to a different browser. Our site works best on up-to-date versions of Chrome, Safari, Firefox and Edge. For persistent issues, contact Lottomart support via live chat and include the game name so we can investigate quickly.
Promotions and welcome offer
Bonuses and promotions are among the most common topics in our Lottomart FAQ. This section explains how our offers work in general terms — for the exact current figures and full terms, always visit our promotions page or the official site directly.
Welcome offer for new players
New players can look into our welcome bonus when they join. The welcome offer is designed to give new accounts a boost when they make their first deposit, and depending on the active offer at the time you register, free spins may form part of what is available to new players. Exact amounts, qualifying stakes and any wagering conditions are shown in full on the promotions page — these details are subject to change, so always read the current terms before claiming.
To claim any offer, make sure you opt in if prompted during registration or on the promotions page. Some offers are applied automatically; others require a bonus code or an explicit opt-in step. The relevant instructions appear alongside each promotion so you know exactly what to do.
If a bonus does not appear in your account after you believe you have met the conditions, contact us through live chat straight away. Our team can check whether the qualifying criteria have been met and, if so, apply the reward manually. We want every player to receive what they are entitled to.
Ongoing promotions for existing players
Our promotions page is updated regularly with offers for existing players as well as newcomers. These can include reload bonuses, game-specific promotions and seasonal events. Signing up for our marketing communications is the easiest way to stay informed — you can manage your preferences inside your account settings at any time.
When evaluating any offer, pay close attention to the eligible games, the time window for completing any playthrough requirement, and the minimum qualifying deposit. These vary between promotions, and the specific terms always take precedence over any general description. For a plain-language guide to how playthrough requirements work, see our wagering requirements page.
We also explain the different categories of bonus — match deposits, free spin packages, cashback and more — on our bonus types page, which is worth reading before you claim anything for the first time.
Playing on mobile
More and more of our players enjoy Lottomart on the go, so mobile compatibility is a frequent topic in our Lottomart FAQ. Here is how our mobile experience works.
Browser-based mobile play
Our site is fully optimised for mobile browsers, which means you can play directly in Safari, Chrome or any modern mobile browser without downloading anything extra. The lobby, account section and promotions all adapt to your screen size automatically, so the experience on a phone or tablet is clean and easy to navigate. Most of our games load smoothly in a mobile browser, and the controls are designed with touchscreens in mind.
For the best browser experience, keep your mobile operating system and browser updated to the latest version. This ensures compatibility with the newest game releases as well as any security improvements on our site. If a specific title does not load on mobile, try the desktop version in the meantime and let our support team know — we log these reports and they inform our technical priorities.
Visit our mobile casino page for a fuller guide to playing with us on the go, including tips for getting the most out of smaller screens.
Our app
Our site is accessible through mobile browsers on iOS and Android devices, and the App Store lists our app for eligible players. Google Play also carries our app for Android users. Download details and any regional availability notes are on the official site — see the mobile casino page for the most current information on how to get set up.
Once installed, the app gives you access to the same game catalogue and account features as the desktop site. Log in using the same credentials you use on the full site — there is no separate mobile account. Deposits, withdrawals and any active promotions all work exactly as they do on desktop.
If you have any trouble installing or running the app, our live chat support team can help troubleshoot. Make sure your device has enough free storage and that you are downloading from the official listing to avoid any compatibility issues.
Safety, licensing and responsible gambling
Questions about safety and responsible play are important, and we take them seriously. This section explains our regulatory position and the tools we provide to help you stay in control.
Our licence and regulatory standing
We hold a licence from the Gambling Commission, so every game and transaction on our site meets the standards set for GB players. The Gambling Commission is the authority responsible for regulating online gambling in Great Britain, and operating under its licence means we are subject to regular checks on fairness, security and player protection. You can verify any operator's licence status directly on the Gambling Commission website.
Our games use certified random number generators, so outcomes are determined fairly and independently of any external influence. We do not manipulate game results, and the return-to-player figures for each game are set by the developers according to their own certified mathematics. You can usually find the RTP for a specific title in the game information panel.
If you ever have a concern about fairness or your account, please raise it with us first through live chat. We have a formal complaints process and are required to resolve disputes in accordance with the Gambling Commission's requirements.
Responsible gambling tools
Responsible play is central to how we operate. We provide a range of tools that let you set limits on your deposits, losses and session time, and these can be adjusted inside your account settings. If you need to step away entirely, you can request a self-exclusion that prevents you from accessing your account for a chosen period. We are required to honour these requests promptly.
If you feel your gambling is becoming a concern, please speak to our support team or visit our responsible gambling page for links to independent support organisations. Taking a break or setting a limit costs nothing and can make a significant difference. We encourage every player to think about their play and to use our tools proactively rather than reactively.
The minimum age to use our site is 18. We use age-verification measures at registration and may request additional documentation at any time. These checks protect young people and are non-negotiable regardless of circumstance.
Getting in touch
If this Lottomart FAQ has not answered your question, our support team is ready to help. Here is how to reach us and what to expect when you do.
Contacting Lottomart support
The quickest way to reach us is through live chat, which you will find on our site. Our live chat team handles the full range of queries — from account and payment questions through to technical issues with specific games. Where possible, have your account details to hand so we can locate your account and assist you more quickly. You do not need to be logged in to start a chat, but being logged in speeds things up.
For less time-sensitive matters, you can also contact us by email. Response times by email are longer than live chat, so if your question is urgent, live chat is the better route. We aim to respond to every query as thoroughly as possible, so please give us as much detail as you can about your issue — including the game name, transaction reference or any error message you saw.
Our support team works hard to resolve most questions in a single interaction. If your issue requires further investigation — for example, a disputed transaction or a technical fault — we will keep you updated on progress and aim to close every case as quickly as our process allows.
Common questions answered
Below you will find quick answers to the questions that come up most often in our Lottomart FAQ. These cover the most searched topics from GB players — if you need more detail, the relevant sections above go into greater depth.
What games are available to play?
We offer a wide selection of casino games including online slots, jackpot titles, live casino tables, roulette, blackjack, scratch cards and instant-win games. Our catalogue features titles from studios such as NetEnt, Microgaming, Pragmatic Play and Blueprint. You can browse the full library after logging in, using the category filters or the search bar. For more on what we carry, visit our slots page or the live dealer page.
Is there a welcome offer for new players?
We offer a welcome offer for new players — visit the official site to see the current terms and what it includes. Depending on what is active when you register, this may include free spins or other rewards on your first deposit. Full terms are always shown on our promotions page.
Is the site safe to use in Great Britain?
We hold a licence from the Gambling Commission, which is the regulatory body for online gambling in Great Britain. This means our site meets the strict standards required for GB players, including fair game outcomes, secure account handling and responsible gambling provisions. You can verify our licence status on the Gambling Commission website.
Can I play on my mobile phone or tablet?
Our site is accessible through mobile browsers on iOS and Android devices, and the App Store lists our app for eligible players. Google Play also carries our app for Android users. The mobile browser experience covers the full game catalogue and all account features without any additional download needed. Visit our mobile casino page for full details.
How do I contact Lottomart support?
The quickest way to reach us is through live chat, which you will find on our site. For less urgent queries, email is also available. When you get in touch, please include your account details and a description of your issue so our team can help you as efficiently as possible.
What responsible gambling tools do you offer?
We provide deposit limits, loss limits, session-time reminders and self-exclusion options, all manageable from your account settings. If you would like guidance or links to independent support organisations, our responsible gambling page has everything you need. You must be 18 or over to use our site.
Where can I learn about bonus terms and wagering?
Our bonus types page explains the different categories of offer we run, while our wagering requirements page walks through how playthrough conditions work in plain language. Always check the specific terms for each promotion on the promotions page before you claim, as figures and conditions vary.
Still have a question? Our support team is here to help you get the most from our site.
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